If you are not satisfied with your purchase you can request a return within 14 days from the delivery date.

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Items purchased during PROMOTION (sales, special offers, discount coupons, etc.) will be refunded with a COUPON of equal value to be used on our online store or with a product EXCHANGE.

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ATTENTION: Before returning an item, please contact our customer service. Items returned directly without contacting us previously will not be accepted.

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• Download and fill out the PDF form and send a copy to our customer service (info@luyanabags.com).

• Once our customer service has reviewed the form, you will receive confirmation of acceptance of the return.

• Once you have received confirmation of acceptance of the return, prepare the package with the form and the products you want to return inside.

• Remember: products must be intact and sealed in their original packaging.

• Send the package with the courier you want, communicating the relevant tracking number to our customer service (info@luyanabags.com).

• Send the package to the following address:

Luyana Bags by Federico Lepore
Via Provinciale Teggiano Polla, 675
84039 Teggiano (SA)
Italy
 

After evaluating the return conditions, you will receive a refund of the purchase price.​

Conditions to be able to make a return:
1. The return of the items can be made within 14 days from the date of delivery of the goods to the buyer;
2. Returned items must be unused and in their original packaging:
We do not accept returns of items that have already been worn, damaged or altered in any way. We do not accept returns of products lacking the label, tag and any protective plastic of the purchased product;
3. Shipping costs are not refunded;

4. Any cost due to a decrease in the value of the items delivered resulting from their handling other than that necessary to allow the customer to ascertain the nature, characteristics or functionality of the items will not be reimbursed;

5. Items purchased during PROMOTION (sales, special offers, discount coupons, etc.) will be refunded with a COUPON of equal value to be used on our online store or with a product EXCHANGE.

GIFT SETS are sold individually as a single product. In the event of a return, the entire set must be returned, including any gifts received and the set will be refunded via COUPON of equal value to be used on our online store or via a product EXCHANGE;
6. The shipping costs for the return are at the expense of the customer;

7. The customer remains responsible for any damage or loss of items during the return procedure;
8. It is necessary to insert the completed return form in all its fields inside the parcel;
9. The amount of the returned products will be credited within 14 working days of receipt of the return, in the manner in which the payment was made or alternatively, if chosen, by means of a purchase voucher;
10. If you wish to make a return and, at the time of ordering, you have received a gift, you will need to include the gift in the package as well.

11. Packages left in storage and not collected will be returned to our shop. The customer will be responsible for the storage and return costs incurred by us, which will be deducted from the refund of the order.

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